Your flight got grounded. Get your money back.
See in 30 seconds what your airline owes you, with the rule cited. Then get the letters, scripts and dates to collect it, for a flat $13. You keep 100% of your refund.
Live from the FAA
Real airport delays and ground stops, updated every minute.
Your rightsA nationwide stop of about four hours led to thousands of cancellations. A cash refund for a cancelled flight is still owed, whatever the cause. Meals and hotels generally are not. Here is what to do first.
What happened to your flight?
What a cancellation looks like, step by step.
Airlines usually lead with a rebooking or a voucher. Here is how a cash refund actually happens. Example notices, not real airline messages.
The notice arrives by email or app. It usually leads with a rebooking or a voucher.
A voucher needs your consent. Decline the alternative, ideally in writing.
Send the letter from your kit quoting 14 CFR 260.6. Keep a copy.
7 business days for a card, 20 calendar days for other payments.
File a DOT complaint, then dispute the card charge within 60 days.
Three steps, ten minutes.
Check, free
Pick your airline and airports, tell us what happened. You get a plain verdict and the exact rule behind it, so you know whether to push.
Fill once
Name, amount, confirmation code. Your flight details carry over and every document updates as you type.
Send and track
Send the letter, follow the dated plan, and escalate to the DOT or your card issuer if the airline stalls.
Everything to get paid, in one place.
- Refund letterCites the DOT rule, asks for cash
- DOT complaintPaste into the official form
- Card dispute scriptWith your 60-day window
- Deadline plannerEvery date, worked out
- Phone and chat scriptsExact words, voucher pushback
- Card trip-delay helperWhen the airline owes you nothing
- Hotel and rental waiverAsk for a free date change
- Evidence checklist, trackerAnd a bump calculator
Confirmation: ABC123
To Customer Relations,
My flight was cancelled by the airline. I did not accept an alternative and I am requesting a full refund of $412.00 to my original form of payment, plus fees for services I did not receive.
Under 14 CFR 260.6 a refund is required when a flight is cancelled and the passenger chooses not to travel. It is due within 7 business days. I do not choose a voucher.
Sincerely, [your name]
$13, once, versus the alternatives.
| Grounded Refunds | Claims company | Do it yourself | |
|---|---|---|---|
| Cost | $13 flat, you keep 100% | Often a percentage of what is recovered, around 35% is common | Free |
| Who sends the claim | You, with ready-made documents | They do | You |
| Knows the US rules | Every result cites the rule | Varies; most focus on EU rules | You research it |
| Time to start | About 10 minutes | Sign-up and a long wait | Hours of reading |
| Honest about limits | Tells you when nothing is owed | Varies | n/a |
Percentages vary by company and country. Check any provider's current terms. If your airline refunds you without being asked, you do not need any of these.
What this will and will not do.
It will
- Tell you what the rules say about your case, with the citation.
- Write the letters and scripts, filled from your details.
- Work out your deadlines so you do not miss the card dispute window.
- Cost $13 once, with a 14-day refund policy.
It will not
- Guarantee an airline pays. Nobody honestly can.
- Give legal advice. We are not a law firm and not the DOT.
- Promise hotels or meals. No US rule requires them, and the ground stop was not an airline cause.
- Promise EU-style cash payouts for delays. The US has none.
Many airlines refund cancelled flights without being asked, so check your card statement first. The kit is for when they have not, and you want it done properly and quickly.
Is that refund call or number real?
After a disruption, scammers place fake airline numbers in search results and AI answers, spoof refund calls, and send fake refund emails that include your real confirmation number.
Know your rights before you call.
Is my flight eligible?
Run the free check. If the airline cancelled it, or it was delayed 3+ hours domestic or 6+ hours international and you choose not to travel, you are owed a refund. The check tells you plainly if you are not.
Do I need to take the rebooking?
No, and think before you do. Accepting a rebooking or a voucher can give up your cash refund. Decline in writing first.
Why pay $13 if I can write a letter myself?
You can. The kit saves the research: the right rule, the exact wording, the dates, and the scripts for the voucher pushback. If your airline refunds without a fight, you did not need it, and we say so on the site.
Does the FAA ground stop on Nov 13 change my refund?
No. A cash refund for a cancelled flight is owed whatever the cause, including air traffic control. What it changes is meals and hotels, which are generally not owed for events the airline does not control.
What happens to my details?
They stay in your browser. We do not upload your name, flight or confirmation number. Payment is handled by Stripe on its own page. See the privacy page.
Are the rules current?
Last reviewed Nov 14, 2026 against eCFR and the Federal Register. The DOT is reconsidering parts of its refund rules, so each result shows its citation. Confirm at transportation.gov/airconsumer for anything high stakes.
What about hotels and meals?
No federal rule requires them. Airlines promise them only for disruptions they control. For the Nov 13 FAA stop they generally do not apply. Your credit card's trip-delay benefit may.
Find out what you are owed in under a minute.
Free check, full verdict, nothing to sign up for.