Terms of use

By using Grounded Refunds you agree to these terms. They are short on purpose.

What the service is

Grounded Refunds provides a free rights check and a paid digital claim kit ($13, one time) containing documents, scripts and checklists for US air passenger claims. It is information and templates. It is not legal advice, and we are not a law firm.

No guarantee

We do not guarantee that an airline, card issuer or the DOT will pay you or act on your claim. Results depend on your facts and on rules that change. Always confirm important details with the DOT or a lawyer.

Your responsibilities

You are responsible for the accuracy of what you send, for deadlines (including your card issuer's dispute window), and for reading documents before sending them. Use the service only for your own genuine claims.

Purchase and access

The kit is a digital product delivered immediately in your browser after payment. Payment is processed by Stripe. See the refund policy.

Intellectual property

You may use the documents for your own claim. You may not resell or republish the kit.

Liability

To the extent the law allows, Cognivators LLC is not liable for indirect or consequential losses, and total liability is limited to the amount you paid for the kit.

Changes

We may update these terms and will change the date above when we do.

Contact: support@groundedrefunds.com. Operator: Cognivators LLC.